Frequently Asked Questions

In most San Francisco neighborhoods, we offer same-day service with response times as fast as 30 minutes. We serve SF and 15 surrounding cities from Daly City to Mountain View.

Yes! Call before noon for same-day service in most areas. Evening and weekend appointments are also available.

Monday–Friday 7am–8pm, Saturday 8am–6pm, Sunday 9am–5pm. Emergency service is available 24/7.

Yes, we provide 24/7 emergency repair services for urgent situations like gas leaks, flooding from appliances, or complete heating/cooling failure. Call (415) 555-0199 anytime.

Call us at (415) 555-0199 or fill out the contact form on our website. We'll confirm your appointment within 15 minutes during business hours.

Yes, if you've had a positive experience with a particular technician, let us know when scheduling and we'll do our best to accommodate your request.

Most repairs range from $100–$500 depending on the appliance type and issue. We provide a transparent quote before any work begins — no hidden fees.

Yes, there is a diagnostic fee that covers the technician's visit and diagnosis. This fee is waived if you proceed with the repair.

We provide a free estimate over the phone based on the symptoms you describe. An in-home diagnostic fee applies for on-site inspection.

We accept cash, all major credit cards, debit cards, and digital payment methods including Apple Pay and Google Pay.

Standard rates apply for Saturday service. Sunday and after-hours emergency calls may include a small surcharge.

We service all major brands including Sub-Zero, Viking, Samsung, LG, Whirlpool, GE, Bosch, KitchenAid, Thermador, Maytag, Miele, Frigidaire, and Wolf.

Yes, our technicians have specialized training on premium brands like Sub-Zero, Viking, Thermador, Wolf, and Miele.

We repair refrigerators, freezers, washers, dryers, ovens, ranges, cooktops, dishwashers, microwaves, garbage disposals, range hoods, ice makers, wine coolers, and HVAC systems.

Yes, we use genuine OEM parts whenever possible. This ensures proper fit, performance, and warranty compliance.

Yes, all repairs come with a 90-day warranty on parts and labor. If the same issue recurs within 90 days, we'll fix it at no additional cost.

Absolutely. All PrimoPeak technicians are fully licensed, insured, and background-checked for your safety and peace of mind.

Your satisfaction is guaranteed. If you're not happy with our work, contact us and we'll make it right — whether that means a return visit or a refund.

No. Our repairs use genuine parts and proper techniques that maintain your manufacturer warranty. We can also provide documentation for warranty claims.

We serve San Francisco and 15 surrounding Bay Area cities including Daly City, South San Francisco, Pacifica, Brisbane, San Bruno, Millbrae, Burlingame, San Mateo, Redwood City, Palo Alto, Mountain View, Sunnyvale, Oakland, and Berkeley.

No. Our pricing is consistent across all service areas. There are no additional travel fees for any of our covered cities.